Full-service digital transformation

Services built for transformation, not just implementation

Name: DigitalRadius
Address: 867 Boylston Street, Suite 500, Boston, MA, 02116, US
Telephone: (617) 221-6414

From strategy and enterprise integration to validated solutions, workforce analytics, and managed support, we deliver the full lifecycle of change. One team, from the first process map to the system your people run every day.

Start a discovery call See support plans

What we do

Seven service areas. One integrated practice.

Smartsheet Configuration

As a Smartsheet Platinum Partner, we design, build, and configure Smartsheet around your processes, including the premium apps that handle enterprise scale.

Strategy & Consulting

Enterprise solution design, process mapping, change management, and phased implementation roadmaps.

Enterprise Integration

Connect the platforms your teams already run so data flows automatically, with no manual exports or re-keying.

Custom Development

Purpose-built applications for your specific workflows, on Smartsheet or a custom stack, with AI when it earns its place.

GxP Validation

FDA 21 CFR Part 11 and EU GMP Annex 11 compliant deployments with full CSV documentation.

Workforce Analytics

Worker digital twins that aggregate multi-system data to predict turnover, optimize performance, and drive planning.

Managed Support

Dedicated support tiers with a defined SLA and a named engineer, plus on-demand hours with no retainer.

01 · Platform

Smartsheet, configured to fit how you actually work

As a Smartsheet Platinum Partner, we design, build, and configure Smartsheet around your processes: structured sheets and dashboards, automations, and the premium apps that handle enterprise scale, including Control Center, Dynamic View, and Data Shuttle. Starting fresh or rescuing an underused deployment, we make it perform.

It is the deepest capability we have, and the foundation many of our solutions are built on.

Explore our Smartsheet practice

What we configure

Structured sheets, reports, and dashboards

Automations and approval workflows

Control Center for governed provisioning

Dynamic View for role-based access

Data Shuttle and Bridge for data movement

Premium app setup and optimization

02 · Advisory

Enterprise transformation, built from the ground up

We start with a granular understanding of how your organization actually works, not a top-down consultant's assumption. That is what makes the difference between a plan that looks good in a deck and one that survives contact with the real operation.

Ideal for organizations rolling out enterprise-wide, undergoing broader transformation, or replacing legacy systems with modern, scalable platforms.

Start a discovery call

What we deliver

Comprehensive needs assessment and process mapping

Solution architecture aligned with enterprise workflows

Change management and adoption strategies

Executive stakeholder alignment and ROI modeling

Phased implementation roadmaps

ERP

SAP · Oracle · Microsoft Dynamics · NetSuite

CRM

Salesforce · HubSpot · Dynamics 365

Project & ITSM

Jira · ServiceNow · Azure DevOps · Smartsheet

HRIS

Workday · ADP · Gusto · SAP SuccessFactors

Productivity

Microsoft 365 · Google Workspace · Slack · Teams

03 · Connect

Break down data silos. Create one operational view.

Your systems shouldn't sit in silos. We connect the platforms your teams already run so data flows automatically, eliminating manual exports, re-keying, and the miscommunication that comes from teams working off different versions of the truth.

Native API expertise across your enterprise systems
A self-serve integration platform your team can manage without code
Real-time synchronization and automated cross-platform workflows
Data integrity, security, and ongoing monitoring

Discuss an integration

04 · Build

When off-the-shelf is not the answer, we build it

Purpose-built applications and solutions designed for your specific workflows, data models, and scale. Where a pre-built option does not fit, we design and build from the ground up, on Smartsheet or with a custom stack and an AI intelligence layer when it earns its place.

Custom applications over your existing systems and data
AI-native interfaces with a human in control of every call that counts
Built to your data model, security posture, and scale

Explore custom development

Typical custom builds

Operational portals Approval workflows Data pipelines Executive dashboards Document automation Client-facing apps System migrations

First Smartsheet Partner to offer full GxP validation

05 · Regulated

Validated for life sciences, ready for inspection

For organizations operating in regulated environments, we deliver solutions with comprehensive validation packages meeting FDA 21 CFR Part 11 and EU GMP Annex 11, replacing costly legacy QMS, LIMS, and DMS platforms.

Every regulated deployment comes with full Computer System Validation documentation, written, executed, and signed by our CSV specialists. We were the first Smartsheet partner to offer full GxP validation.

Common GxP use cases

Batch records Deviation & CAPA Change control Document management Training management Supplier qualification

Talk to our GxP team

Complete CSV package, included with every regulated deployment

User Requirements (URS)
Functional Requirements (FRS)
Design Qualification (DQ)
Installation Qualification (IQ)
Operational Qualification (OQ)
Performance Qualification (PQ)
Traceability matrix
Standard Operating Procedures
Training materials and records

FDA 21 CFR Part 11 EU GMP Annex 11 ALCOA+

30–40%

Reduction in regrettable turnover

Zero

Performance blind spots

Predictive analytics: identify high performers and turnover risk early
Data-driven performance management beyond the annual review
Strategic workforce planning from actual workload data

06 · People

Worker digital twins: scattered HR data becomes foresight

Stop relying on surveys and guesswork. We build comprehensive worker digital twins that aggregate data from your HRIS, project management tools, communication platforms, and productivity systems into a unified, analyzable view of each team member.

Most organizations already have the data. The problem is that it lives in silos. A digital twin connects those systems and surfaces the patterns that drive outcomes, turnover risk, performance indicators, succession candidates, and workload imbalances, before they become costly problems.

Schedule a workforce analytics demo

07 · Support

Managed support that keeps it all running

Once a solution is live, we keep it performing. Dedicated support tiers give you a defined SLA, a named engineer or customer success manager, and a monthly allocation of hours, with proactive monitoring and regular business reviews as you scale.

Prefer no retainer? On-demand hours let you buy expert help exactly when you need it.

See support plans

Every plan includes

A defined response-time SLA
A named engineer or customer success manager
A monthly allocation of support hours
Proactive system health monitoring
Regular business reviews and optimization
On-demand hours available with no retainer

Industries we serve

Deep expertise across 16+ industries

The same capabilities, tuned to the compliance, workflow, and reporting realities of your sector.

Life Sciences Pharma Biotech Medical Devices Healthcare Construction Technology Financial Services Manufacturing Energy Professional Services Government Logistics Real Estate

Frequently asked questions

What services does DigitalRadius offer?

We deliver seven integrated service areas: Smartsheet configuration, strategy and consulting, enterprise integration, custom development, GxP validation, workforce analytics, and managed support. Together they cover the full digital transformation lifecycle.

What is the difference between strategy and custom development?

Strategy and consulting covers enterprise solution design, process mapping, change management, and phased roadmaps, while custom development is the hands-on build, on Smartsheet or a custom stack, when an off-the-shelf option does not fit. We do both, starting from a granular understanding of your operations rather than a top-down assumption.

How does managed support work?

Managed support comes in dedicated tiers, each with a defined SLA, a named engineer or customer success manager, and a monthly allocation of hours, plus proactive monitoring and regular business reviews. You can see the available plans on our Smartsheet support page.

Can we buy support without a retainer?

Yes. On-demand hours let you buy expert help exactly when you need it, with no retainer and no commitment, and get immediate access to a certified developer.

Do you offer GxP-validated solutions?

Yes. For regulated organizations we deliver solutions with full Computer System Validation documentation meeting FDA 21 CFR Part 11 and EU GMP Annex 11 requirements. DigitalRadius was the first Smartsheet partner to offer full GxP validation.

What are worker digital twins?

Worker digital twins aggregate data from your HRIS, project management tools, communication platforms, and productivity systems into a unified view of each team member, surfacing patterns like turnover risk and performance indicators before they become costly problems.

Let's build your solution

Whether you need strategy, custom development, integration, Smartsheet, or support, we're ready.

Every engagement starts with a conversation. Tell us where you are and where you want to be.

Contact our team (617) 221-6414